Maintaining Patient Relationships in RCM is as Important as Delivering Clinical Care
Today more than ever, providers are recognizing the importance of patient relationships beyond and after clinical care delivery. At the same time, an increasing number of patients receive coverage under [...]
Meet us at the Monticello Utilities Credit & Collections Symposium
Waypoint Resource Group will be attending the Monticello Utilities Credit & Collections Symposium in Sarasota, FL on Feb. 27 through Mar. 1, 2017. We welcome the opportunity to meet with you. Please contact [...]
Could Your Outsourcing Mix Produce Better Results?
You hold your ARM providers to high performance standards for the outsourced portion of your portfolio. Are you holding your in-house AR to the same standards? Take a fresh look [...]
Maintaining Customer Relationships in a Regulatory Environment
Thriving in an increasingly-regulated ARM industry is a balancing act that grows only more difficult with time. Each new law means new practices to follow, more training for staff, and [...]
Reputation Management and CRM in a Connected World
When it comes to managing accounts receivable, there are two absolutes for any business – maintain strong cash flow and stay in compliance with legal regulations. But what about the [...]
A Foundational Framework for ARM Success
In a recent blog post we touched on the fact that psychosocial factors can influence borrowers. That discussion brings to mind a well-known psychological theory that gives us a way [...]