Reputation and Customer Relationships
Reputation can make or break a business, and reputation management plays out in numerous organizational settings — from product-centered controversies and leadership matters to workforce disputes and safety issues. Preserving [...]
Call Center Culture Sets the Tone for Consumer Relationships
In the past, debt collection was all about performance. Recovery was the key metric for both delinquent and default accounts. Third-party debt collection service providers would tell their clients, in [...]
Transparency and Trust in Accounts Receivable Management
Transparency is a proven driver of value and effectiveness in business settings. From organizational management and financial reporting to leadership training and customer relationship management, transparency is a core principle [...]
Leveraging Technology to Foster Trust and Enhance Customer Experience
Every business wants loyal customers, but preserving customer loyalty becomes more difficult when accounts go delinquent — and that problem is more widespread than you might think. Household debt increased [...]
Customer Service and ARM: Give Great Customer Service – Especially in Times of Trouble
Customer service is as important with delinquent or default accounts as it is with accounts in good standing. Customer service doesn’t – and shouldn’t – stop when companies are dealing [...]
Meet us at Customer Service Week
Waypoint Resource Group will be at the Customer Service Week in Phoenix, AZ this Apr. 25th through the 29th. We’re eager to meet with you and answer your questions. For additional information, please contact us.